Refund policy
Returns & Refunds Policy – Akarsini
:root {
--peacock-blue: #1B4F8A;
--magenta: #C9185B;
--gold: #C9A22A;
--amber: #F4A623;
--sage: #3D9C3F;
--cream: #FDF8F0;
--navy: #1A1A2E;
}
* { margin: 0; padding: 0; box-sizing: border-box; }
body {
background-color: var(--cream);
color: var(--navy);
font-family: 'Cormorant Garamond', Georgia, serif;
font-size: 17px;
line-height: 1.8;
}
/* Header */
.header {
background: var(--navy);
text-align: center;
padding: 48px 24px 40px;
position: relative;
overflow: hidden;
}
.header::before {
content: '';
position: absolute;
inset: 0;
background:
radial-gradient(ellipse 60% 80% at 50% 50%, rgba(201,162,42,0.08) 0%, transparent 70%);
}
.header-ornament {
font-family: 'Josefin Sans', sans-serif;
font-size: 10px;
letter-spacing: 5px;
color: var(--gold);
text-transform: uppercase;
margin-bottom: 16px;
opacity: 0.9;
}
.brand-name {
font-family: 'Pinyon Script', cursive;
font-size: 62px;
color: var(--cream);
line-height: 1;
margin-bottom: 12px;
position: relative;
}
.header-divider {
display: flex;
align-items: center;
justify-content: center;
gap: 16px;
margin: 16px auto;
max-width: 320px;
}
.header-divider::before,
.header-divider::after {
content: '';
flex: 1;
height: 1px;
background: var(--gold);
opacity: 0.5;
}
.header-divider-diamond {
width: 6px; height: 6px;
background: var(--gold);
transform: rotate(45deg);
}
.page-title {
font-family: 'Josefin Sans', sans-serif;
font-size: 11px;
letter-spacing: 6px;
color: var(--gold);
text-transform: uppercase;
margin-top: 4px;
}
/* Gold banner */
.gold-band {
background: var(--gold);
height: 3px;
}
/* Container */
.container {
max-width: 820px;
margin: 0 auto;
padding: 60px 32px 80px;
}
/* Intro block */
.intro-box {
border-left: 3px solid var(--magenta);
padding: 20px 28px;
margin-bottom: 52px;
background: rgba(201,24,91,0.04);
}
.intro-box p {
font-size: 18px;
font-style: italic;
color: var(--peacock-blue);
line-height: 1.75;
}
/* Section headings */
.section {
margin-bottom: 44px;
}
.section-label {
font-family: 'Josefin Sans', sans-serif;
font-size: 9px;
letter-spacing: 5px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 8px;
display: block;
}
.section h2 {
font-family: 'Cormorant Garamond', serif;
font-size: 26px;
font-weight: 600;
color: var(--navy);
margin-bottom: 18px;
padding-bottom: 12px;
border-bottom: 1px solid rgba(201,162,42,0.3);
}
.section p {
margin-bottom: 14px;
color: #2c2c3e;
}
/* Highlight box */
.highlight-box {
background: var(--navy);
color: var(--cream);
padding: 24px 28px;
margin: 24px 0;
position: relative;
}
.highlight-box::before {
content: '';
position: absolute;
top: 0; left: 0;
width: 4px; height: 100%;
background: var(--amber);
}
.highlight-box p {
font-size: 17px;
font-style: italic;
color: var(--cream);
line-height: 1.75;
margin: 0;
}
/* Tick list */
ul.policy-list {
list-style: none;
padding: 0;
margin: 16px 0;
}
ul.policy-list li {
padding: 8px 0 8px 28px;
position: relative;
border-bottom: 1px solid rgba(201,162,42,0.15);
color: #2c2c3e;
font-size: 16.5px;
}
ul.policy-list li:last-child { border-bottom: none; }
ul.policy-list li::before {
content: '◆';
position: absolute;
left: 0;
color: var(--gold);
font-size: 9px;
top: 12px;
}
/* Steps */
.steps {
counter-reset: step;
margin: 20px 0;
}
.step {
display: grid;
grid-template-columns: 44px 1fr;
gap: 16px;
margin-bottom: 20px;
align-items: start;
}
.step-num {
width: 44px; height: 44px;
border: 1.5px solid var(--gold);
display: flex;
align-items: center;
justify-content: center;
font-family: 'Josefin Sans', sans-serif;
font-size: 13px;
color: var(--gold);
flex-shrink: 0;
margin-top: 4px;
}
.step-content strong {
display: block;
font-family: 'Josefin Sans', sans-serif;
font-size: 12px;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--peacock-blue);
margin-bottom: 4px;
}
/* Rights box */
.rights-box {
background: rgba(27,79,138,0.07);
border: 1px solid rgba(27,79,138,0.25);
padding: 24px 28px;
margin: 24px 0;
}
.rights-box h3 {
font-family: 'Josefin Sans', sans-serif;
font-size: 10px;
letter-spacing: 4px;
text-transform: uppercase;
color: var(--peacock-blue);
margin-bottom: 12px;
}
.rights-box p {
font-size: 16px;
color: #2c2c3e;
margin-bottom: 10px;
}
.rights-box p:last-child { margin-bottom: 0; }
/* Contact section */
.contact-section {
background: var(--navy);
padding: 40px 36px;
margin-top: 56px;
text-align: center;
position: relative;
overflow: hidden;
}
.contact-section::after {
content: '';
position: absolute;
bottom: 0; left: 0; right: 0;
height: 3px;
background: linear-gradient(90deg, var(--magenta), var(--gold), var(--amber));
}
.contact-section h2 {
font-family: 'Cormorant Garamond', serif;
font-size: 28px;
font-weight: 300;
color: var(--cream);
margin-bottom: 12px;
font-style: italic;
}
.contact-section p {
font-family: 'Josefin Sans', sans-serif;
font-size: 11px;
letter-spacing: 3px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 20px;
}
.contact-email {
display: inline-block;
font-family: 'Cormorant Garamond', serif;
font-size: 19px;
font-style: italic;
color: var(--amber);
border-bottom: 1px solid rgba(244,166,35,0.4);
padding-bottom: 2px;
margin-bottom: 20px;
}
.response-note {
font-family: 'Josefin Sans', sans-serif;
font-size: 10px;
letter-spacing: 3px;
text-transform: uppercase;
color: rgba(253,248,240,0.4);
}
/* Footer */
.footer {
text-align: center;
padding: 28px 24px;
border-top: 1px solid rgba(201,162,42,0.2);
margin-top: 0;
}
.footer p {
font-family: 'Josefin Sans', sans-serif;
font-size: 10px;
letter-spacing: 3px;
text-transform: uppercase;
color: rgba(26,26,46,0.4);
}
/* Ornamental divider between sections */
.ornament-divider {
text-align: center;
margin: 48px 0;
color: var(--gold);
opacity: 0.4;
letter-spacing: 10px;
font-size: 12px;
}
/* Inline emphasis */
strong.law-ref {
color: var(--peacock-blue);
font-style: italic;
font-weight: 600;
}
@media print {
body { font-size: 14px; }
.header { padding: 32px 24px; }
.brand-name { font-size: 48px; }
}
@media (max-width: 600px) {
.brand-name { font-size: 46px; }
.container { padding: 40px 20px 60px; }
}
The Royal Garden Collection
Akarsini
Returns & Refunds Policy
Every Akarsini piece is digitally designed and printed to order, uniquely for you. We work with trusted UK print partners to bring each design to life — which means your order is created fresh, especially for your home.
Section 01
Made-to-Order Products
As all Akarsini products are made to order and personalised for each customer, we are unable to accept returns or offer refunds for:
- Change of mind or ordering the wrong size
- Colour variation due to screen calibration differences
- Items that have been delivered as described and are in good condition
We strongly recommend reviewing product dimensions, frame colours, and design previews carefully before placing your order. If you have any questions before buying, we are happy to help — just get in touch.
✦ ✦ ✦
Section 02
Damaged, Defective or Incorrect Items
If your item arrives damaged, has a print defect, or is not what you ordered, we will make it right. You are entitled to a replacement or full refund under the Consumer Rights Act 2015.
Please contact us within 14 days of delivery with the following:
01
Your Order Number
Found in your Etsy or Shopify order confirmation email.
02
Clear Photographs
Please send photos showing the damage or defect clearly, including the packaging if damaged in transit.
03
Brief Description
A short description of the issue so we can assess and resolve it quickly.
Once we have reviewed your photos, we will offer either a free replacement or a full refund — whichever you prefer. You do not need to return the item.
✦ ✦ ✦
Section 03
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our fulfilment partner.
- UK orders: please allow 10 working days from dispatch before reporting a missing parcel
- International orders: please allow 20 working days from dispatch
- If confirmed lost by the carrier, we will send a free replacement or issue a full refund
✦ ✦ ✦
Section 04
Your Statutory Rights
This policy does not affect your statutory rights as a UK consumer. Under UK law:
Consumer Rights Act 2015
You have the right to goods that are of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to a repair, replacement, or refund.
Consumer Contracts Regulations 2013
The standard 14-day cooling-off period for online purchases does not apply to made-to-order or personalised goods. As our products are made to order specifically for each customer, this exemption applies to Akarsini orders.
However, this does not affect your rights for items that arrive damaged, defective, or not as described.
✦ ✦ ✦
Section 05
Refund Timings
Where a refund is approved, it will be processed back to your original payment method within 5–10 working days, depending on your bank or card provider.
We will confirm by email once the refund has been issued from our end.
Get in touch with us
We aim to respond to all queries within 2 working days
hello@akarsini.co.uk
Last updated: May 2026
Akarsini · Digitally Designed, Printed to Order · United Kingdom