Shipping policy
Shipping Policy – Akarsini
:root {
--peacock-blue: #1B4F8A;
--magenta: #C9185B;
--gold: #C9A22A;
--amber: #F4A623;
--sage: #3D9C3F;
--cream: #FDF8F0;
--navy: #1A1A2E;
}
* { margin: 0; padding: 0; box-sizing: border-box; }
body {
background-color: var(--cream);
color: var(--navy);
font-family: 'Cormorant Garamond', Georgia, serif;
font-size: 17px;
line-height: 1.8;
}
.header {
background: var(--navy);
text-align: center;
padding: 48px 24px 40px;
position: relative;
overflow: hidden;
}
.header::before {
content: '';
position: absolute;
inset: 0;
background: radial-gradient(ellipse 60% 80% at 50% 50%, rgba(201,162,42,0.08) 0%, transparent 70%);
}
.header-ornament {
font-family: 'Josefin Sans', sans-serif;
font-size: 10px;
letter-spacing: 5px;
color: var(--gold);
text-transform: uppercase;
margin-bottom: 16px;
}
.brand-name {
font-family: 'Pinyon Script', cursive;
font-size: 62px;
color: var(--cream);
line-height: 1;
margin-bottom: 12px;
position: relative;
}
.header-divider {
display: flex;
align-items: center;
justify-content: center;
gap: 16px;
margin: 16px auto;
max-width: 320px;
}
.header-divider::before,
.header-divider::after {
content: '';
flex: 1;
height: 1px;
background: var(--gold);
opacity: 0.5;
}
.header-divider-diamond {
width: 6px; height: 6px;
background: var(--gold);
transform: rotate(45deg);
}
.page-title {
font-family: 'Josefin Sans', sans-serif;
font-size: 11px;
letter-spacing: 6px;
color: var(--gold);
text-transform: uppercase;
margin-top: 4px;
}
.gold-band { background: var(--gold); height: 3px; }
.container {
max-width: 820px;
margin: 0 auto;
padding: 60px 32px 80px;
}
.intro-box {
border-left: 3px solid var(--peacock-blue);
padding: 20px 28px;
margin-bottom: 52px;
background: rgba(27,79,138,0.05);
}
.intro-box p {
font-size: 18px;
font-style: italic;
color: var(--peacock-blue);
line-height: 1.75;
}
.section { margin-bottom: 44px; }
.section-label {
font-family: 'Josefin Sans', sans-serif;
font-size: 9px;
letter-spacing: 5px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 8px;
display: block;
}
.section h2 {
font-family: 'Cormorant Garamond', serif;
font-size: 26px;
font-weight: 600;
color: var(--navy);
margin-bottom: 18px;
padding-bottom: 12px;
border-bottom: 1px solid rgba(201,162,42,0.3);
}
.section p { margin-bottom: 14px; color: #2c2c3e; }
/* Delivery table */
.delivery-table {
width: 100%;
border-collapse: collapse;
margin: 20px 0;
font-size: 15.5px;
}
.delivery-table thead tr { background: var(--navy); }
.delivery-table thead th {
font-family: 'Josefin Sans', sans-serif;
font-size: 9px;
letter-spacing: 3px;
text-transform: uppercase;
color: var(--gold);
padding: 14px 18px;
text-align: left;
font-weight: 400;
}
.delivery-table tbody tr { border-bottom: 1px solid rgba(201,162,42,0.18); }
.delivery-table tbody tr:last-child { border-bottom: none; }
.delivery-table tbody tr:nth-child(even) { background: rgba(201,162,42,0.04); }
.delivery-table td { padding: 14px 18px; color: #2c2c3e; vertical-align: middle; }
.delivery-table td:first-child { font-weight: 600; color: var(--navy); }
.tag {
display: inline-block;
font-family: 'Josefin Sans', sans-serif;
font-size: 9px;
letter-spacing: 2px;
text-transform: uppercase;
padding: 3px 8px;
margin-left: 6px;
}
.tag-uk { background: rgba(61,156,63,0.12); color: var(--sage); border: 1px solid rgba(61,156,63,0.3); }
.tag-eu { background: rgba(27,79,138,0.1); color: var(--peacock-blue); border: 1px solid rgba(27,79,138,0.25); }
.tag-world { background: rgba(201,162,42,0.1); color: #8a6c10; border: 1px solid rgba(201,162,42,0.3); }
/* Highlight box */
.highlight-box {
background: var(--navy);
color: var(--cream);
padding: 24px 28px;
margin: 24px 0;
position: relative;
}
.highlight-box::before {
content: '';
position: absolute;
top: 0; left: 0;
width: 4px; height: 100%;
background: var(--amber);
}
.highlight-box p {
font-size: 17px;
font-style: italic;
color: var(--cream);
line-height: 1.75;
margin: 0;
}
/* Tick list */
ul.policy-list {
list-style: none;
padding: 0;
margin: 16px 0;
}
ul.policy-list li {
padding: 8px 0 8px 28px;
position: relative;
border-bottom: 1px solid rgba(201,162,42,0.15);
color: #2c2c3e;
font-size: 16.5px;
}
ul.policy-list li:last-child { border-bottom: none; }
ul.policy-list li::before {
content: '◆';
position: absolute;
left: 0;
color: var(--gold);
font-size: 9px;
top: 12px;
}
/* Timeline */
.timeline { margin: 24px 0; position: relative; }
.timeline::before {
content: '';
position: absolute;
left: 21px; top: 0; bottom: 0;
width: 1px;
background: rgba(201,162,42,0.3);
}
.timeline-step {
display: grid;
grid-template-columns: 44px 1fr;
gap: 20px;
margin-bottom: 28px;
align-items: start;
position: relative;
}
.timeline-step:last-child { margin-bottom: 0; }
.timeline-dot {
width: 44px; height: 44px;
border: 1.5px solid var(--gold);
background: var(--cream);
display: flex;
align-items: center;
justify-content: center;
font-family: 'Josefin Sans', sans-serif;
font-size: 12px;
color: var(--gold);
flex-shrink: 0;
position: relative;
z-index: 1;
}
.timeline-content strong {
display: block;
font-family: 'Josefin Sans', sans-serif;
font-size: 11px;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--peacock-blue);
margin-bottom: 4px;
margin-top: 10px;
}
.timeline-content span { color: #2c2c3e; font-size: 16px; }
/* Info grid */
.info-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 16px;
margin: 20px 0;
}
.info-card {
border: 1px solid rgba(201,162,42,0.25);
padding: 20px 22px;
}
.info-card h3 {
font-family: 'Josefin Sans', sans-serif;
font-size: 9px;
letter-spacing: 3px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 10px;
}
.info-card p { font-size: 15.5px; color: #2c2c3e; margin: 0; line-height: 1.6; }
/* Warning box */
.warning-box {
background: rgba(201,24,91,0.05);
border: 1px solid rgba(201,24,91,0.2);
border-left: 3px solid var(--magenta);
padding: 20px 24px;
margin: 24px 0;
}
.warning-box p { font-size: 16px; color: #2c2c3e; margin: 0; }
.warning-box strong { color: var(--magenta); }
/* Contact */
.contact-section {
background: var(--navy);
padding: 40px 36px;
margin-top: 56px;
text-align: center;
position: relative;
overflow: hidden;
}
.contact-section::after {
content: '';
position: absolute;
bottom: 0; left: 0; right: 0;
height: 3px;
background: linear-gradient(90deg, var(--magenta), var(--gold), var(--amber));
}
.contact-section h2 {
font-family: 'Cormorant Garamond', serif;
font-size: 28px;
font-weight: 300;
color: var(--cream);
margin-bottom: 12px;
font-style: italic;
}
.contact-section p {
font-family: 'Josefin Sans', sans-serif;
font-size: 11px;
letter-spacing: 3px;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 20px;
}
.contact-email {
display: inline-block;
font-family: 'Cormorant Garamond', serif;
font-size: 19px;
font-style: italic;
color: var(--amber);
border-bottom: 1px solid rgba(244,166,35,0.4);
padding-bottom: 2px;
margin-bottom: 20px;
}
.response-note {
font-family: 'Josefin Sans', sans-serif;
font-size: 10px;
letter-spacing: 3px;
text-transform: uppercase;
color: rgba(253,248,240,0.4);
}
.footer {
text-align: center;
padding: 28px 24px;
border-top: 1px solid rgba(201,162,42,0.2);
}
.footer p {
font-family: 'Josefin Sans', sans-serif;
font-size: 10px;
letter-spacing: 3px;
text-transform: uppercase;
color: rgba(26,26,46,0.4);
}
.ornament-divider {
text-align: center;
margin: 48px 0;
color: var(--gold);
opacity: 0.4;
letter-spacing: 10px;
font-size: 12px;
}
strong.hl { color: var(--peacock-blue); font-style: normal; font-weight: 600; }
@media (max-width: 640px) {
.brand-name { font-size: 46px; }
.container { padding: 40px 20px 60px; }
.info-grid { grid-template-columns: 1fr; }
.delivery-table thead { display: none; }
.delivery-table tr { display: block; margin-bottom: 16px; border: 1px solid rgba(201,162,42,0.2); }
.delivery-table td { display: block; padding: 8px 14px; }
}
The Royal Garden Collection
Akarsini
Shipping Policy
Every Akarsini piece is digitally designed and printed to order by our trusted UK fulfilment partners. Because each item is made fresh for you, your order follows a two-stage journey — production, then delivery. Here is exactly what to expect.
Section 01
How Your Order is Fulfilled
When you place an order, it is sent automatically to our print partner for production. Nothing is held in stock — your item is created specifically for you, then dispatched directly to your door.
01
Order Confirmed
You receive a confirmation email. Your design is queued for production at our fulfilment partner's facility.
02
Production
Your item is printed and carefully prepared. This typically takes 2–7 business days. During busy periods such as Christmas, this may extend slightly.
03
Dispatched
Once production is complete, your order is handed to the carrier. You will receive a dispatch notification with tracking information by email.
04
Delivered
Your order arrives at your door. Delivery timelines by region are in Section 02 below.
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Section 02
Estimated Delivery Times
The timelines below cover the delivery stage only, after your order has been dispatched. Please add 2–7 business days production time on top to estimate your full arrival window.
| Destination | After Dispatch | Total from Order |
|---|---|---|
| United Kingdom Domestic | 2–5 business days | 4–12 business days |
| Europe (EU) International | 5–10 business days | 7–17 business days |
| USA & Canada International | 7–14 business days | 9–21 business days |
| Rest of World International | 10–20 business days | 12–27 business days |
These are estimated windows, not guarantees. Carrier delays, customs clearance, and high-volume seasons can all affect delivery. We always recommend allowing a little extra time, especially around Christmas, Easter, and bank holidays.
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Section 03
Carriers & Tracking
Your order is shipped by our fulfilment partner's trusted carriers, depending on your location and product type. UK orders are most commonly shipped via:
- Royal Mail
- Evri (formerly Hermes)
- DPD
International orders may be handled by Deutsche Post, Asendia, or equivalent regional carriers.
A tracking number will be emailed to you once your order has been dispatched. You can use this to follow your parcel's journey in real time.
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Section 04
Shipping Costs
Shipping costs are calculated at checkout based on your location and the product(s) ordered. You will see the exact amount before confirming payment — there are no hidden charges.
United Kingdom
Rates vary by product type and size. Framed prints and canvas wall art carry slightly higher shipping costs than tote bags due to packaging requirements.
International Orders
International shipping rates are calculated by destination and product weight. These are clearly displayed at checkout before payment is taken.
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Section 05
International Customs & Import Duties
For orders shipping outside the United Kingdom, your parcel may be subject to import duties, taxes, or customs fees upon arrival. These charges are set by your country's customs authority and are entirely outside our control.
Please note: Import duties and taxes are the responsibility of the customer. Akarsini is unable to predict, pre-pay, or reimburse these charges. We recommend checking your country's import regulations before ordering if you are unsure.
Using UK-based print providers means the vast majority of UK domestic orders are not subject to any additional import charges.
✦ ✦ ✦
Section 06
Peak Seasons & Delays
During high-demand periods, production and delivery times may be longer than usual. To ensure your order arrives in time for special occasions, we recommend ordering well in advance:
- Christmas and New Year — order by 1st December for standard UK delivery
- Valentine's Day — order by 5th February for standard UK delivery
- Mother's Day — order at least 10 days before the date for UK delivery
- Bank holidays and school half-terms can affect carrier network capacity across all regions
We will share any known delays on our Instagram and via our newsletter.
✦ ✦ ✦
Section 07
Missing or Late Orders
If your order has not arrived within the expected window, please allow the following buffer times before getting in touch, as carrier delays can occasionally push delivery past the estimate:
- UK orders: allow 10 working days from your dispatch notification date
- International orders: allow 20 working days from your dispatch notification date
After these windows have passed, please contact us with your order number and we will investigate with our fulfilment partner. If your parcel is confirmed as lost, we will arrange a free replacement or full refund.
Questions about your order?
We are happy to help — please quote your order number
hello@akarsini.co.uk
We aim to respond within 2 working days · Last updated: May 2026
Akarsini · Digitally Designed, Printed to Order · United Kingdom